Our approach to eligible returns
At Zorana, customer satisfaction is our priority. If you receive a damaged, incorrect, or defective product, please contact us within 7 days of delivery along with your order details and supporting photos, if applicable.
Refunds, replacements, or exchanges are subject to product verification and our return policy. Certain promotional, discounted, or special-offer products may have separate return and refund conditions communicated at the time of purchase.
For assistance, please visit our Contact page or check our FAQ section.